Privacy Policy

When you sign up for any of our visa consultancy services, we ask you to provide contact information for your convenience and for legal reasons. This includes your name, address, phone number, email address, and nationality.

When you engage us to process a tourist, student, work, or family visa application, we collect the personal data necessary to prepare and submit that application. This includes passport details, photographs, educational records, employment history, financial documents, and travel itineraries. This data is retained for the duration of our engagement, as it is required to fulfil our service to you.

If your engagement with us ends, we may retain your application data for a longer period where an embassy, consulate, or regulatory authority may still raise objections, queries, or claims relating to your application.

We may also retain data for longer where we are subject to statutory retention obligations under Indian law or the law of the destination country. In such cases, processing is limited strictly to compliance with those retention periods and is not used for any other purpose.

If you contact our support team, our staff may need certain technical details to resolve your query, such as the device, browser, or document format you used to submit your files.

Directly from you, when you complete an enquiry form, book a consultation, upload documents to our portal, or communicate with our counsellors by phone, email, or WhatsApp.

Automatically, through cookies and similar technologies when you browse our website, including your IP address, browser type, pages visited, and time spent on the site.

From third parties acting on your behalf, such as a parent, sponsor, employer, or education agent who submits information as part of your application.

From embassies, consulates, and visa application centres, where they share status updates or requests for additional documentation relating to your case.

To assess your eligibility for a tourist, student, work, or family visa and to recommend the most suitable visa category.

To prepare, verify, and submit your application, supporting documents, and financial proof to the relevant embassy, consulate, or visa application centre.

To communicate with you about appointment schedules, document checklists, interview preparation, and the status of your application.

To improve our services, including analysing enquiry trends, resolving support requests, and training our counsellors.

To send you information about services you have requested, and, where you have consented, occasional updates about offers, new destinations, or travel partners.

To meet our legal and regulatory obligations, including those relating to anti-money-laundering checks, taxation, and record-keeping.

With the embassy, consulate, high commission, or visa application centre of your destination country, as this is the core purpose of our service and cannot be avoided.

With verified partners who support your travel, such as forex providers, travel insurance underwriters, airlines, and tour operators, only where you have opted for those services.

With service providers who process data on our behalf, such as document courier services, IT hosting providers, and payment gateways, under confidentiality obligations.

With regulators, law enforcement, or courts, where we are legally required to disclose information or to protect our rights, your safety, or the safety of others.

We do not sell your personal data to third parties for their own marketing purposes.

We retain application documents for as long as necessary to complete your visa process and to handle any follow-up queries from the embassy or consulate.

After your case is closed, we retain core records for a limited period to meet statutory, accounting, and dispute-resolution requirements, after which they are securely deleted or anonymised.

Copies of sensitive documents, such as passports and financial statements, are stored in access-controlled systems and are not kept for longer than the purpose for which they were collected requires.

Our website uses cookies to keep you signed in, remember your visa-type preferences, and understand how visitors use our site so we can improve it.

Essential cookies are required for the website to function and cannot be switched off. Analytics and preference cookies are used only where permitted, and you can manage these through your browser settings.

We do not use cookies to build advertising profiles of children, and we do not knowingly track minors for marketing purposes.

You may ask us to provide a copy of the personal data we hold about you, and to correct any information that is inaccurate or incomplete.

You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team.

You may ask us to delete your data, subject to our legal obligation to retain certain records for the periods described above.

Where you believe your data has been misused, you may raise a grievance with our Grievance Officer through the contact details on our Contact page.

We use administrative, technical, and physical safeguards, including encrypted storage, access controls, and staff confidentiality agreements, to protect your data from unauthorised access, loss, or misuse.

Document uploads to our portal are transmitted over encrypted connections, and access to client files is restricted to counsellors directly handling your case.

No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

Because visa processing is inherently cross-border, your data will necessarily be transferred to and processed by embassies, consulates, and visa centres in your destination country.

Where we use service providers located outside India, we take reasonable steps to ensure they apply data protection standards consistent with this policy.

Some visa categories, such as family and dependent visas, require us to process data relating to minors. In such cases, this data is provided and consented to by a parent or legal guardian, and is used solely for the purpose of the visa application.

We do not knowingly collect personal data directly from children for any purpose unrelated to a visa application submitted by their parent or guardian.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Material changes will be notified on this page along with an updated "last revised" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how your data is handled, you can reach our privacy team at gouravmehta8826@gmail.com or through the contact details listed on our Contact page.